ITIL® Foundation Certification Training

ITIL® Foundation Certification Training

(Offered in partnership with Simplilearn)

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services.

Launch Offer

100% Online Learning
Maximum of 180 days
Certificate upon course completion

R2499 R2249


This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. ITIL certified professionals can earn up to 40% more than their non-certified peers.

Key features

  • 24 hours of self-paced learning
  • 5 industry case studies and 7 real-world examples 50 end of chapter quizzes and 4 simulation exams
  • 19 PDUs self paced learning
  • 24×7 support for hassle-free learning

Course benefits

Upon successful completion of this course, delegates should be able to:

  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to the ITIL Foundation exam;
  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement;
  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimise the customer experience;
  • Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes;
  • Save costs by centralising activities and teams using well defined fit-for purpose and fit-for-use processes; and
  • Align IT services with the needs of your organisation.

Who should enrol?

  • IT Managers/Support Teams
  • IT Architects, Planners and Consultants
  • System Administrators/Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management Team/Development Team
  • Process Owners/Practitioners

How to enrol?

Step One

Select the preferred course.

Step Two

Click on “Enrol Now” to add to cart.

Step Three

Complete the information and make a secure payment.

Step Four

MANCOSA will confirm payment via your preferred mode of contact and issue login details via email.

Step Five

Login using the details provided and change your password.

Step Six

Start the learning journey.


  • Complete at least 85% of the course.
  • Complete one simulation test with a minimum score of 60%

Upon successful completion of the course, delegates will unlock their Simplilearn certificate and submit to MANCOSA as proof of course completion, upon which delegates will receive a MANCOSA certificate.

There is no defined eligibility criterion for the ITIL foundation exam. ITIL foundation certification is in itself a prerequisite for other levels of ITIL certifications.

Achieve AXELOS-accredited ITIL® Foundation certification by following these steps:

Step 1: Appear for the ITIL Foundation exam after completing the training

Step 2: Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes

Step 3: Earn two ITIL credits on successful completion of ITIL Foundation exam

Simplilearn is one of the world’s leading certification training providers.

Simplilearn provides online training in disciplines such as Cyber Security, Cloud Computing, Project Management, Digital Marketing, and Data Science among others, where technologies and best practices are changing rapidly and demand for qualified candidates significantly exceeds supply.

Based in San Francisco, California and Bangalore, India, they have helped over one million professionals and companies across 150+ countries get trained, acquire certifications, and upskill their employees.

Simplilearn’s training courses are designed and updated by 2000+ renowned industry experts. Their blended learning approach combines online classes, instructor-led live virtual classrooms, project work, and 24/7 teaching assistance. Their vibrant community of experts and certified professionals is a powerful resource pool of tips, tricks, and insightful advice. More than 40 global training organisations have recognised Simplilearn as an official provider of certification training. They have been named the 8th most influential education brand in the world by LinkedIn.

Are you ready to take the next step?

Improve and develop your knowledge and competencies.